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After-Sales Service & Maintenance

After-Sales Service & Maintenance

CHARVET DIGITAL MEDIA is committed to working alongside you to achieve a quality result and offers you a wide range of services from the time of purchase of your hardware or throughout the duration of your rental agreement.

More than just a service … We offer you the assurance of absolute peace of mind!

Guarantees from other suppliers in the market are not always very clear and can be confusing. This is why CHARVET DIGITAL MEDIA advocates TRANSPARENCY!

We design and manufacture ourselves the equipment in France, at ISO 9001 QUALITY certified facilities. We sell exclusively our own hardware, either direct or via a professional network of partners and distributors located in your vicinity for a CLOSE RELATIONSHIP. The after-sales service is either provided by our skilled and regularly trained partners working on their own behalf, or is provided directly by our teams through a service contract.

CHARVET DIGITAL MEDIA offers you an on-site extended warranty of up to 10 years:

We offer response times that are guaranteed and always very short (from 4 hours to 5 days depending of the contract subscribed), an all-risk insurance and loan of equipment (in the event of technical need), an after sales service at your disposal, scheduled visits for preventing any problems and cleaning, regular update of your control software, support provided by us of the means and subscriptions of communications, etc.

Build your own custom formula with our A LA CARTE services or economic service packs: Zero concerns with our maintenance contracts and services …CHARVET DIGITAL MEDIA takes care of EVERYTHING!

Benefits:

  • Cost-free repair work (parts, labour and travel to the site)
  • Rapid response times
  • Hot Line assistance available
  • Remote maintenance
  • The commitment of a French manufacturer
  • Extension and renewal possible for up to 10 years
  • Devices still in perfect working order